What is Verification of Identity (VOI)?

Verification of identity (VOI) is an identification process to confirm that a person is who they claim they are.

Identity fraud is a real threat and a serious issue in Australia, that states across the country have formalised VOI standards and requirements over the last few years, to prevent fraud in transactions.

VOI is not just about complying with regulations, it’s about protecting the business and finding the right identity verification solution that’s fit for purpose.

That’s where WebVOI comes in, a verification platform that allows you to complete your VOIs in accordance with the VOI standard every time.

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Three ways to verify

WebVOI allows you to achieves reasonable steps to achieve VOI in three ways.

In Person

Complete a Verification of Identity face-to-face with your client


Verify your client’s identity remotely by allowing them to securely upload copies of their identity documents


Arrange for your client to attend an InfoTrack office to have their identity verified by an authorised representative

Three layers of verification

WebVOI is powered by InfoCheck and uses the latest technology to help assess the authenticity of identity documents.

Document Verification Service (DVS)

We submit eligible identity documents to the national verification service which compares them to Australian Government records and checks if the details are still valid.

Facial Recognition

Our facial recognition technology detects facial patterns and matches images regardless of angle, posture, lighting, facial hair or whether the user is wearing glasses.

Optical Character Recognition (OCR)

Our OCR technology extracts text from images and auto-populates the data into our WebVOI platform to ensure identifying information is recorded faster and more accurately.

Start Using WebVOI

Want a personalised product demonstration or get started as an InfoTrack client today?