Flexible verification of identity solutions for your industry

Are you looking for a more consistent, secure and compliant way to verify identity? If you’re still photocopying your client’s documents or sending them to the post office, there’s a smarter and faster way to verify identity.

InfoTrackID is an easy-to-use online identity verification platform that allows you to complete your Verification of Identity (VOI) to the same standard every time whether in person, remotely or via one of our trusted agents. It is our way to help you feel confident that you can undertake your verification of identity checks in accordance with your industry standards.

InfoTrackID integrates with over 30 practice management systems so that your VOI costs and reports are returned directly to the related matter.

New In Person Agent Verification solution is here.

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InfoTrackID – Verification of Identity


Three Ways to Verify

In Person

Complete a Verification of Identity face-to-face with your client.


Arrange for your clients to attend a local pharmacy to have their identity verified by an authorised pharmacist.


Verify your client’s identity remotely by allowing them to securely upload copies of their identity documents.

Three Ways to Identify



ID Documents

Three Ways to Integrate

InfoTrackID Dashboard

Get familiar instantly with a robust and simple to use verification of identity workflow.

Your Practice Management System

 InfoTrackID is integrated with more than 30 Practice Management Systems that enable you to be cost efficient and generate reports in minutes.

InfoTrack API’s

Coming in September 2021.

Technology Driven Verification

Australian Government Document Verification Service (DVS)

Using the DVS, eligible identity documents can be checked with the document issuer or official record holder to confirm the details provided are valid.

Facial Recognition

Our facial recognition technology detects facial patterns and matches images regardless of angle, posture, lighting, facial hair or whether the user is wearing glasses.

Data Validation

Our technology extracts text from images and auto-populates the data into our InfoTrackID platform to ensure identifying information is recorded quickly and accurately.

Video Verification

Add an extra layer of verification to increase your confidence by asking your client to undertake a video call to conduct an in person interview.

Features and Benefits

VOI report returned within minutes

Smartphone friendly

In real-time

No app or software download

Automatic reading of IDs

Save full report back to Practice Management System (PMS)

InfoTrackID is a digital tool that allows you to adhere to your general obligations under the ARNECC model participation rules

In order to adhere to your general obligations, you must undertake reasonable steps to identify your client. InfoTrackID can help you to adhere to your general obligations in three ways.

ARNECC InfoTrackID infographic
ARNECC InfoTrackID infographic

Start using InfoTrackID

Want a personalised product demonstration?