AML Onboarding & VOI

Compliant client onboarding and identity verification

AML/CTF Compliance Centre

Complimentary, all-inclusive AML/CTF solution

Searches and Certificates

Order all your searches and certificates in one place

Property Interface

A dynamic, matter specific environment

Family Law Interface

Manage family law matters with one solution

Wills & Estates Interface

Simplify estate administration and planning

Contract Review tool

Review contracts faster with AI-assisted precision

Settlement Services

Electronically lodge registry documents and settlements

Financial Disclosure

Securely collate client financial documentation

Process Serving

Serve documents fast with tracking

Practice Management Integration

Streamline administrative tasks and optimise workflows

Integration Support Guides

Access our support guides for comprehensive self-help assistance

InfoTrack Connect

Allows suppliers to connect their products and services with the InfoTrack Ecosystem

Next Gen Integration

Learn how software and integrations can transform the way you work

News and Insights

Find out the latest industry updates

AML/CTF Training

Take on compliance with confidence

Events and Webinars

Take your professional development to the next level

Cyber Security Awareness Training

Build your cyber resilience

Property Market Update

Discover leading edge property insights

InfoTrack on Claude Cowork

Access InfoTrack directly inside Claude Cowork

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Monthly digest covering the latest news for legal and conveyancing industries.

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Legal

InfoTrack Contract | Formalising Our Partnership

Our contract model comprises three key components: General Terms + Product Terms + Third Party Terms

Contract

General Terms

Product Terms

Third Party Terms

General Terms

This agreement spans our entire relationship with you and governs your use of all InfoTrack Products and the InfoTrack Platforms
Current to 31 July 2026 for new Clients and 31 August 2026 for existing Clients
Current from 1 August 2026 for new Clients and 1 September 2026 for existing Clients

Product Terms

These terms apply to your use of specific products and services, and apply in addition to the InfoTrack General Terms. Not all products or services will have special product terms, so check the table of contents for your product.
Current from 26 June 2025

Third Party Terms

These terms are required by our Third Party Suppliers in respect of your use of Third Party Products, and apply in addition to the InfoTrack General Terms. Examples include terms required by the Land Titles Office and other authorities. Not all products or services will have Third Party Terms, so check the table of contents for your product.

Current from 6 March 2026

MCP Terms

These terms apply when you access or use an InfoTrack MCP Server, and apply in addition to the InfoTrack General Terms.
Current from 15 March 2026

API Terms

These terms apply when you access or use an InfoTrack API, and apply in addition to the InfoTrack General Terms.
Current from 15 March 2026

iTrack MCP Agreement

These terms apply when you connect your Integrator application or AI agent to the InfoTrack MCP Server to enable your clients to access InfoTrack Products.
Current from 27 May 2026

InfoTrack End User Terms

These terms apply to your use of the InfoTrack Services

From 1 July 2026

eCompanies

These terms apply to your use of the eCompanies Services.
From 1 July 2026

Financial Disclosure

These terms apply to your use of the Financial Disclosure product, where you are an end user of the Financial Disclosure process initiated by your law firm.
From 1 July 2026

InfoSign

These terms apply to your use of InfoSign where you are the recipient of an InfoSign eSignature packet.
From 1 July 2026

InfoTrack Connect

This agreement contains the terms and conditions that govern a Supplier’s access to and use of the InfoTrack Connect for the distribution of its products.


Current from 22 April 2025

www.infotrack.com.au/legal/InfoTrackConnectTerms

Previous Version

Up to 21 April 2025

https://www.infotrack.com.au/wp-content/uploads/InfoTrack-Connect-Terms-Global-v2-8-October-2024.pdf

What are the InfoTrack General Terms?

Contract

General Terms

Product Terms

Third Party Terms

The General Terms span our entire relationship with you and govern your use of all InfoTrack Products and the InfoTrack Platforms.

Please see the InfoTrack Contracts page for the new General Terms and a summary of our contract model.

All Products that you order, access or use through your account on the InfoTrack Search Platform are covered by the General Terms as well as any relevant Product Terms and Third Party Terms.

 

Your use of the InfoTrack Search Platform and any applications within the platform are also covered by the General Terms.

This update will apply to your use of InfoTrack’s Products and your access to the InfoTrack platform, however you do not need to make any changes to your processes.

 

These changes have been made to refresh and enhance our General Terms, streamlining and clarifying our obligations while ensuring they remain transparent, fair and balanced.

InfoTrack is taking this opportunity to refresh our General Terms. The material changes are summarised below:

  • Streamlined and refreshed: condensed, clearer, easier to navigate.
  • Clause 6.5 (Beta Services): New clause enabling early access to beta products.
  • Clause 14 (Indemnities): Clearer responsibility protections for both parties regarding claims arising from breach or misconduct
  • Clause 15 (Limitation of Liability): Introduces a two-tier liability cap and clarifies exclusions for events outside our reasonable control.
  • Clause 16 (Suspension of Access): Additional grounds on which InfoTrack may suspend access, including for security, legal/regulatory risk, or reputational concerns.
  • Clause 18 (Consequences of Termination): Data retention rules simplified through revised ‘Retained Information’ provisions.
  • Clause 19 (General Provisions): Reorganised force majeure provisions for easier navigation.
  • Clause 20 (Confidentiality): Uplifted for compliance with securities exchange listing rules and IPO-related disclosures.
  • Clause 21 (Privacy): Aligned data breach notification with regulatory standards.
  • Clause 22 (Data Protection & Security): Security obligations now mutual, with security standards updated to ISO 27001:2022.
  • Clause 23 (Client Data): Personal data processing requirements updated to include explicit legal basis requirements.

The new General Terms commence on 1 August 2026 for new Clients and 1 September 2026 for existing Clients. Until then, the current General Terms will remain in effect.

By continuing to use your InfoTrack account and ordering products from us on or after 1 September 2026, you are agreeing to the updated General Terms.

 

If you do not agree to our new General Terms, you may simply cease using your InfoTrack account at any time before they become effective on 1 September 2026 without the need to provide us with notice. Alternatively, you may elect to close your account before the new General Terms become effective.

You will be asked to accept the new General Terms when you first access your InfoTrack account.

Your MSA continues unchanged. The General Terms do not apply to you.