Here at InfoTrack, we understand that the security related to the verification of identity process is of paramount importance to you. We take the security of your client’s sensitive information very seriously and that is why InfoTrack’s web-based Verification of Identity service has a number of measures to ensure that your client’s personal information remains safe and sound.
Documents entered into InfoTrack’s VOI platform are transmitted and stored securely in a write-only, ISO27001 certified private cloud provided database. This database is only accessible for read access via a private VPC, to a few highly privileged InfoTrack administrators.
All data at rest is secured using the industry certified AES256 encryption, all data in transit is secured end-to-end, using the industry certified TLS v1.2 standard as the minimum version, and offers the highest level of protection possible. All documents ordered as part of the report are encrypted on the server using AES256. All transport between the VOI platform and servers is secured using SSL.
We align with the stringent standards set by the Registrar General and the OSR, ensuring that personal identity information is retained within our secure system for a period of 90 days. This controlled retention aligns with compliance requirements and significantly reduces the risk of data exposure.
Following verification, the full VOI report is delivered in three pages:
Page 1 – Displays a photo of your client, the last three digits of their license or passport, and the expiry date of the identity document.
Page 2 – Contains the results of the Verification of Identity (VOI).
Page 3 – Includes a copy of the complete ID documents, such as a passport.
Following a strict non-storage policy, the full VOI report is replaced with a Summary Report, that does not include personal identity information (i.e. the third page of the full VOI report) after 90 days. This ensures the integrity and confidentiality of your client’s data. When using a Practice Management System (PMS), the full Voi report will remain available in your PMS. When ordering through the InfoTrack website, it is the responsibility of the requesting person to download and retain the VOI report in its entirety prior to the 90-day expiration, when it will be replaced with the Summary Report. This robust approach prevents unauthorised access and maintains the safety and trustworthiness of your transactions.
