AML Onboarding & VOI

Compliant client onboarding and identity verification

AML/CTF Compliance Centre

Complimentary, all-inclusive AML/CTF solution

Searches and Certificates

Order all your searches and certificates in one place

Property Interface

A dynamic, matter specific environment

Family Law Interface

Manage family law matters with one solution

Wills & Estates Interface

Simplify estate administration and planning

Contract Review tool

Review contracts faster with AI-assisted precision

Settlement Services

Electronically lodge registry documents and settlements

Financial Disclosure

Securely collate client financial documentation

Process Serving

Serve documents fast with tracking

Practice Management Integration

Streamline administrative tasks and optimise workflows

Integration Support Guides

Access our support guides for comprehensive self-help assistance

InfoTrack Connect

Allows suppliers to connect their products and services with the InfoTrack Ecosystem

Next Gen Integration

Learn how software and integrations can transform the way you work

News and Insights

Find out the latest industry updates

AML/CTF Training

Take on compliance with confidence

Events and Webinars

Take your professional development to the next level

Cyber Security Awareness Training

Build your cyber resilience

Property Market Update

Discover leading edge property insights

2025 State of Real Estate Report

Insights from Australian Buyers and Sellers

playbook playbook white logo
Monthly digest covering the latest news for legal and conveyancing industries.

About Us

Learn more about who we are and what we do

Our Team

Find out who drives InfoTrack's innovation and strategy

Join Us

Be a part of our award-winning culture

Media

Featured media releases and mentions

Contact

Get in touch with a member of our team

Awards

Showcasing our people, solutions and service

Discover our award-winning technical innovations.

Changes to Verification of Identity requirements

verification of identity

The Australian government is mandating additional requirements when verifying the identity of new clients to reduce the risk of identity fraud. These changes are required when checking your client’s identity records against the Document Verification Service (DVS).

What has changed?

From late last 2022, the card number on a driver license is a mandatory inclusion for license holders across all states 

What you need to do:

When using InfoTrackIDthese changes were applied on September 1, 2022, so the good news is, you don’t need to do anything. InfoTrack has releaseproduct updates to our online Verification of Identity (VOI) solution, InfoTrackIDA new ‘Driver’s License card number’ field has been added, as well as guidance to support users with understanding the change. Our solution supports the changes in DVS, and we have ensured that your VOIs conducted through InfoTrackID are compliant with the mandate. 

What is the Driver’s License card number? Is this different to the Driver’s License number?

The Driver’s License number and Driver’s License card number are different. The license number, which is already a mandatory field, identifies the individual, whereas the card number is used to verify that the supplied license is the most recently issued version of the card. Both are now mandatory inclusions in verification of identity (VOI) submissions.

Why are the DVS going to check this field?

A Driver’s License card number is updated each time the license is reissued. This means that the DVS can verify that the supplied driver’s license is the most recently issued. This will reduce the risk and instance of identity crime.

When did this change come into effect?

The inclusion of the Driver’s License card number became mandatory on September 1st in NSW, ACT, SA, TAS, NT and WA.  

QLD became mandatory on 7th November 2022, while VIC became mandatory on 19th December 2022. 

Want to know more about InfoTrackID?

InfoTrackID is an award-winning VOI solution built to streamline your client onboarding process and designed to help combat identity crime. Learn more about InfoTrackID.