Emma Rose Mastroianni
April 28, 2025

Digital VOI solutions: deliver safer, faster identity checks your clients will love

The growing need for secure, compliant VOI

With identity fraud and regulatory scrutiny on the rise, professionals can no longer rely on outdated or manual verification methods. The need for a solution that balances security, compliance, and client convenience has never been greater. That’s where digital verification of identity (VOI) solutions come in – transforming how professionals meet their obligations while improving the client experience.

About VOI and why it matters

Verification of Identity (VOI) is the process of confirming a person’s identity using official documentation and supporting checks. It’s commonly used in property transactions, legal matters, and financial services where trust, fraud prevention, and compliance are key.

Professionals across the legal and property sectors are obligated to verify their clients’ identities to meet industry regulations, such as those outlined by the Australian Registrars’ National Electronic Conveyancing Council (ARNECC).

VOI is more than a checkbox – it’s a critical component of maintaining compliance, protecting your clients, and safeguarding your business.

Challenges of traditional VOI methods

Traditional VOI methods pose a range of challenges for both professionals and their clients.

Requiring a client to physically attend your office to present identity documents can be time-consuming, inconvenient, and, in some cases, a deal-breaker, leading prospective clients to seek alternatives if distance is a barrier.

On the professional side, traditional VOI processes are also inefficient. Manually handling and storing physical documents introduces security risks, increases the likelihood of human error, and takes up valuable time.

Put simply, traditional VOI is time-consuming, inconsistent, and not built for a digital-first world.

Benefits of digital VOI

Digital VOI solutions address the limitations of traditional methods and offer a more streamlined, client-friendly experience, including:

Flexibility and speed: conduct VOI checks quickly, from anywhere
Remote access for clients: clients can complete the process from their own device, no matter where they are.
Better user experience: clients benefit from a simple, guided process that doesn’t interrupt their schedule.
Built-in compliance: digital VOI solutions align with industry standards and help reduce the risk of non-compliance.

InfoTrackID – digital VOI made simple

InfoTrackID is a secure, digital VOI solution that can be used anywhere, anytime. It’s an easy-to-use platform that allows professionals to complete VOIs to a consistent, compliant standard , every time. Designed in accordance with industry guidelines, InfoTrackID helps reduce risk, improve efficiency, and deliver a better experience for both you and your clients.

As a leading digital VOI solution, InfoTrackID offers a range of features designed to support secure, seamless identity checks:

Secure document verification: identity documents are checked against the Australian Government’s Document Verification Service (DVS) for added security and compliance.
Facial recognition technology: advanced facial recognition matches images and detects facial patterns to ensure authenticity.
Liveness detection: built-in liveness checks confirm the user is physically present, protecting against impersonation and fraudulent attempts.
Seamless integration: costs and reports are automatically returned to your Practice Management System (PMS), reducing double-handling and keeping your records in one place.

Professionals who’ve adopted InfoTrackID have seen the benefits of combining compliance with convenience:

“When it comes to verifying the identity of our clients, we use InfoTrackID to balance security with flexibility, whilst staying compliant”
– Ruvini Jayatilake, R & J Legal Services Pty Ltd

Digital VOI compliance and peace of mind

In an industry where risk mitigation and adherence to regulatory obligations are essential, having a reliable and consistent VOI process is non-negotiable. InfoTrackID has been developed with compliance at its core, helping professionals meet their VOI obligations in line with industry guidelines.

Each verification is supported by a detailed VOI report – providing a clear audit trail. With secure data handling and a best practice experience, InfoTrackID doesn’t just make identity verification easier – it makes it safer, smarter, and more defensible.

Discover how InfoTrackID simplifies and secures your VOI process

Whether you’re looking to improve turnaround times, meet your compliance requirements, or offer your clients a more convenient experience, InfoTrackID is the VOI solution built to support your success.

Learn more about InfoTrackID by booking a complimentary demonstration to see firsthand how it can help your business deliver faster, safer, and compliant identity checks – anywhere, anytime.