What is Verification of Identity (VOI)?

Verification of Identity (VOI) is an identification process, enabling businesses to ensure that they are dealing with the correct individual.

Australia’s current VOI legislation

Legislation surrounding VOI differs by state in Australia. In NSW, SA, QLD, WA and VIC there are VOI requirements set in place that apply to solicitors and conveyancers. Under these requirements, the identity of an individual should be verified in all conveyancing transactions, so that lawyers and conveyancers know that the individual has authority to deal with the land.

NT, TAS and ACT don’t currently have any legislation requirements in place.

However, despite the fact that legislation isn’t compulsory for all industries, actively practicing your due diligence should be of top priority and gives you a competitive advantage.

How do you really know who you're working with?

At InfoTrack, we understand that information related to the Verification of Identity of your clients is of paramount importance to you. We take the validity of your client’s sensitive information very seriously and that’s why our VOI offerings have a number of additional measures included so that you can ensure you really know who you're working with.

State-Specific VOI Pack

We've put together resources to ensure you're VOI ready. Fill in your details below to download.

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InfoTrack provides you with choice when conducting your VOI’s. By putting the power in your hands, you get to control the entire VOI experience with our web-based VOI suite.

IDfy Logo

InfoTrack provides an easy-to-use mobile application that allows you to verify your client’s identity from the comfort of your own office.


Due diligence on the blog