Identity verification solution for business

Are you looking for a more consistent and secure way to verify identity? If you're still photocopying your client's documents or sending them to the post office, there's a smarter way to verify identity.

WebVOI is an easy-to-use online identity verification platform that allows you to complete your VOIs to the same standard every time whether in person, remotely or via one of our trusted settlement agents. We use facial recognition and the latest technology to read, scan and compares IDs and return a report within minutes that flags any potential authenticity concerns. It is our way to help you feel confident that you can easily complete your due diligence accurately.

WebVOI integrates with over 30 practice management systems so that your VOI costs and reports are returned directly to the related matter.

New remote video solution for verification of identity

Introducing Video Verification in WebVOI

Use a real time video recording to ensure your client is completing the VOI themselves

Start using WebVOI

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WebVOI - Verification of identity


3 ways to verify

In Person

Complete a Verification of Identity face-to-face with your client


Verify your client’s identity remotely by allowing them to securely upload copies of their identity documents


Arrange for your client to attend an InfoTrack office to have their identity verified by an authorised representative

Technology driven verification

Document Verification Service (DVS)

Using the DVS, eligible identity documents can be checked with the document issuer or official record holder to confirm the details provided are valid.

Facial Recognition

Our facial recognition technology detects facial patterns and matches images regardless of angle, posture, lighting, facial hair or whether the user is wearing glasses.

Optical Character Recognition

Our technology extracts text from images and auto-populates the data into our WebVOI platform to ensure identifying information is recorded quickly and accurately.

Video Verification

Add an extra layer of verification to increase your confidence by asking your client to film themselves speak a randomly generated code, or conduct a live video call with them.

3 easy steps

1. Start the VOI

Choose the type of verification you want to complete. WebVOI gives you the option to complete the VOI in person, DIY or with an agent.

2. Collect ID information

Upload or take photos of identity documents and the individual. Our optical character recognition technology (OCR) reads details from the documents and pre-fills the online form to increase accuracy and save time.

3. Complete the VOI

Sign the client and verifier declarations and submit the VOI. You’ll receive a secure link to the VOI report within minutes, indicating whether each document was able to be verified through document verification and facial recognition.

Features and benefits

VOI report returned within minutes
Smartphone friendly
In real-time
No app or software download
Facial recognition
Document Verification Service (DVS) check
Automatic reading of IDs
Save full report back to Practice Management System (PMS)

Start Using WebVOI

Want a personalised product demonstration?