Users can use the edit function, just like they previously could, and remove the invalid map reference. You can then confirm the updated property identifiers and proceed to create your Property Enquiry list.

The information requested in the enquiry details page is a mandatory requirement by the Authority supplying the certificate. If it relates to purchaser details or the settlement date, you can select the ‘not known’ checkbox to collapse these fields and the certificate orders can still be placed.

When the property Volume and Folio is known, we recommend to always verify via this method. This avoids land index fee charges, but also ensures the property identifiers being returned by the Authority are most accurate and complete. Alternatively, where the Council Property Number (CPN) is known please verify your property using this method.

In these cases, the map reference provided back from the Authority is likely out of date and mapping a previous version of the Melways reference. You will need to raise a support request and in turn we will in raise this with the Authority, and find a solution as quickly as possible.