Banking and Finance
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Safety
When recommending a suitable loan, verification of a customer’s identity, financial history and current information checks are a crucial component of the assessment of suitability. Processing these checks digitally, in a speedy and accurate manner is key.
Customer Centricity
Customer centricity will require banks to work towards achieving good customer experience. Being able to service customers digitally from origination through to delivery and servicing is key.
Digital Capability
Capture and storing of data for compliance requirements is essential. Using the right integrated technologies to your support your goals will create increased productivity and efficiency.
How InfoTrack can help
- Verification of Identity
- Financial History Checks
- Personal Information Checks
- Lending API
This technology has been purpose built to verify your customer’s identity remotely by allowing them to safely upload copies of their identity documents. The documents are instantly checked against the Australian Government Document Verification System while facial recognition and video checks are also being done at the same time.
Optical Character Recognition makes uploading documents even easier for your customers without the need to enter data, and all of this can be done via a web browser on any smart device. A VOI completion report is returned back to the bank and you will know whether your customer has passed the check in minutes. This report represents an audit trail of the VOI and can be stored and retrieved for compliance purposes.
No need for your customers to visit the Post Office or wait in queues, and there is no delay to your customer application and assessment process.
Title Searches provide a one touch search for national property ownership, by both individual and company. Here you can confirm the status of a property mortgage as well as historical records of land transactions.
ASIC searches provide information on directorships including current or disqualified directors.
PPSR Searches offer instant confirmation of any security over assets your client may have.
CreditorWatch Reports InfoTrack also has access to CreditorWatch reports that provide you with company extracts that show up to date credit status on the organisation.
Asset Search InfoTrack’s Asset Search allows you to find relationships between an individual, their companies, properties and their assets. Asset Search allows you to understand your client’s financial history and efficiently prepare a complete report. Asset Search is a living workspace meaning that as new information comes to light, you can stay up to date. Asset Search uses authority searches (ASIC, LRS, PPSR, AFSA), combining information all in one place so you can remain efficient and productive.
Combined ASIC and PPSR Report Available inside REVEAL, you can download a combined ASIC and PPSR report on your client. The report will assist you in identifying and analysing areas of potential risk by collating data from multiple sources and highlighting areas where more research may be needed. The benefits of a combined report include:
- Reduced risk by ensuring your clients are provided with the full picture of their matter
- Saves time as company and PPSR data is summarised to allow faster information consumption
- Share insights easily as the report is supplied in a single pdf
- digitising the lending process
- automating access to land title information; and
- populating data in and out of your lending or document workflow systems.
- improved service quality,
- enhanced customer experience, and
- minimised operational costs all through streamlined workflow automation.
Our clients come to us looking for support to maximise efficiency and transition their business to digital practises. Our multi-award winning team is 100% committed to client satisfaction.
"Partnering with a platform like WebVOI highlights the banks approach to improving the customer experience at every touch point. Our aim is to make the home loan application process seamless, and more convenient."
STEPHEN CAPELLO
CHIEF EXECUTIVE OFFICER
“Having the new digital VOI process as an option is great news for brokers and their clients. It gets rid of a major potential hurdle in the application process and helps ensure a simpler and easier lending experience for all.”
Stewart Saunders
Head of Broker Distribution