One of the key components to our business philosophy is centered around transparency. Our customers count on us to deliver high levels of visibility in the progress of their requests so that they are reassured their needs are being met.
iSupport will ensure you are in the driving seat more than ever before through the power of status transparency. Through our online web based screen, all HelpDesk calls and their progress (whether they are raised online or via phone), will be shown in their entirety. By giving you this type of access, you retain the upper hand and make certain that your searches and their journey are where they should be.