InfoTrack's next-generation HelpDesk

You’re only one click away from the support you need with iSupport, InfoTrack’s next generation HelpDesk.

Get help online in just a few seconds with our easy-to-use features.

iSupport in a nutshell

 


Chase waiting certificates online

Track the progress of your property certificate through Waiting Certificates and ask us to chase them simply by the click of your mouse.

Notifications

Complete transparency on all your HelpDesk calls and their progress through Notifications.

Request a callback

Request Callback option on all transactional pages enabling you to obtain support from our Customer Support team without picking up the phone.


What makes our support first-class?

We survey an average of 125 clients daily. 83% of them say we are great.

Our average call pick up time is 35 seconds.

Our average helpdesk response time is 5 minutes.

We answer over 200,000 online and phone queries annually.

We have over 50 dedicated and helpful customer support staff ready to assist you in any way we can.

84% of our helpdesk calls are resolved on first contact.

Our national customer support team has extensive legal and conveyancing backgrounds accumulative to an impressive 95 years worth of knowledge.

Our average property services response time is 10 minutes.


"InfoTrack’s highly automated service delivers tens of thousands of search results to our clients every day; and while we pride ourselves on providing our clients with an award winning platform that provides workflow efficiencies, we still very much appreciate that personal assistance is of the upmost importance. Our top priority is ensuring that our clients receive well-informed, friendly and time efficient service.

"iSupport, InfoTrack’s next generation HelpDesk support platform, is an easy to use, transparent service that takes our HelpDesk to the next level. Another step in increasing client satisfaction and overall experience, iSupport compliments our award winning service to ensure our clients’ InfoTrack experience is a superior one."

- Kim Phillips, Head of Operations

Kim Phillips


Not yet a client?

You can still contact our HelpDesk via phone or email.

1800 738 524

helpdesk@infotrack.com.au