Four ways your firm can improve their process serving experience

Although technology is modernising process serving, the physical delivery of documents is still prevalent, and it continues to be a critical component of the legal system for more reasons than one. It ensures compliance with legal requirements and plays a crucial role in the timely progression of cases, but at its core, it ensures transparency and fairness.

If not managed correctly, poor process serving can lead to significant delays in court, possible dismissal of cases and financial implications such as costly delays or additional legal fees.

Here are some ways you can improve your document handling process to ensure clients are receiving optimal service:

Expand server networks

Finding process servers you trust can be challenging enough, but when matters extend past your region, it can amplify this challenge. This can result in countless attempts to find the right server, taking you away from the tasks that matter most.

Having an existing network of agents in metro, regional and rural areas will save your law firm time and will ensure efficient deliveries. Additionally, if urgent work arises, having a solid network of servers nationwide can accommodate quick turnarounds and guarantee all deadlines are met.

Ensure professionalism and accuracy

Unreliable document handling could result in reputational risks, giving clients the impression your firm lacks professionalism and accuracy. This sort of reputational damage could impact your client relationships and prevent you from attracting new clients.

By partnering with a process server provider, you’ll get access to fully vetted, expert agents who prioritise professionalism and discreet document delivery, even in the most challenging of matters. It’s best to consider the following when selecting your process serving partner: qualifications, experience, geographic coverage, communication and overall professionalism.

Improve communication streams

Whether you’re communicating with your process server via email, text or phone – or all three, there’s a common frustration. Servers, with their own set of challenges, can fail to communicate, making it difficult to stay informed.

One effective solution is to introduce a preferred communication channel. Technology today can support servers and legal professionals alike with platforms designed to serve as a go-to space for all communications. Although legal matters can include many components—filings, discovery, research, communication —these platforms can allow legal professionals to request document handling services, capture requirements and share documentation all in one platform.

Use a real-time tracking system

Ultimately, to combat the stress associated with feeling uninformed, using a real-time tracking system like InfoTrack Process Serving can be an effective solution. With its fast and automated nature, it lends to a streamline document serving experience, providing real-time status updates. Built-in prompts help you intervene when necessary, while visualisations, real-time updates and critical notifications help you stay informed every step of the way. This level of transparency helps to improve efficiency for all parties involved and helps to reduce your administrative burden.

To further explore how InfoTrack can support your process serving needs, book a complimentary demonstration today here.