Onboarding & VOI

Compliant client onboarding and identity verification

AML/CTF Compliance Centre

Complimentary, all-inclusive AML/CTF solution

Searches and Certificates

Order all your searches and certificates in one place

Property Interface

A dynamic, matter specific environment

Family Law Interface

Manage family law matters with one solution

Wills & Estates Interface

Simplify estate administration and planning

Contract Review tool

Review contracts faster with AI-assisted precision

Settlement Services

Electronically lodge registry documents and settlements

Financial Disclosure

Securely collate client financial documentation

Process Serving

Serve documents fast with tracking

Practice Management Integration

Streamline administrative tasks and optimise workflows

Integration Support Guides

Access our support guides for comprehensive self-help assistance

InfoTrack Connect

Allows suppliers to connect their products and services with the InfoTrack Ecosystem

Next Gen Integration

Learn how software and integrations can transform the way you work

News and Insights

Find out the latest industry updates

AML/CTF Training

Take on compliance with confidence

Events and Webinars

Take your professional development to the next level

Cyber Security Awareness Training

Build your cyber resilience

Property Market Update

Discover leading edge property insights

2025 State of Real Estate Report

Insights from Australian Buyers and Sellers

Monthly digest covering the latest news for legal and conveyancing industries.

Learn more about who we are and what we do

Find out who drives InfoTrack's innovation and strategy

Be a part of our award-winning culture

Featured media releases and mentions

Get in touch with a member of our team

Showcasing our people, solutions and service

Discover our award-winning technical innovations.

Home » Contact Us » iSupport

iSupport

InfoTrack’s Next Generation HelpDesk

InfoTrack's Next Generation HelpDesk

You’re only one click away from the support you need with iSupport, InfoTrack’s next generation HelpDesk.

HelpDesk Number

1800 738 524

HelpDesk Email

helpdesk@infotrack.com.au

What Makes Our Support First Class?

50 %

We survey an average of 125 clients daily. 83% of them say we are great.

10 sec

Our average call pick up time is 35 seconds.

0 mins

Our average helpdesk response time is 5 minutes.

180 K

We answer over 200,000 online and phone queries annually.

30

We have over 50 dedicated and helpful customer support staff ready to assist you in any way we can.

70 %

84% of our helpdesk calls are resolved on first contact.

0

Our national customer support team has extensive legal and conveyancing backgrounds accumulative to an impressive
95 years worth of knowledge.

0 mins

Our average property services response time is 10 minutes.

Chase Waiting Certificates

Track the progress of your property certificates and ask us to chase them with the click of a button.

Notifications

Complete transparency on all your HelpDesk calls and their progress through Notifications.

Request a Callback

Available on all transactional pages enabling you to obtain support without picking up the phone.