How InfoTrack restored efficiency and innovation to Cameron Legal amid industry disruption

Background

For years, Cameron Legal thrived on the seamless integration between InfoTrack and their Practice Management System (PMS). This integration enabled streamlined conveyancing workflows which automated critical processes like contract preparation and compilation enabling Cameron Legal to leverage InfoTrack’s cutting-edge technology to gain operational efficiency and superior client service.

In August 2024, Dye & Durham (D&D) acquired Cameron Legal’s PMS provider. Cameron Legal made the decision early on to proceed with the transition to D&D and retain use of their PMS. However, within just two weeks, Cameron Legal reported that the anticipated outcomes had shifted dramatically as system changes introduced disruptions that complicated workflows, resulting in reduced efficiency which threatened their ability to sustain profitability and their reputation for reliable service.

Disruption to the firm

Limited integration

The InfoTrack integration had been foundational to Cameron Legal’s efficiency. With the transition to their new legal tech provider, the lack of comparable functionality forced the team to resort to time-consuming workarounds that delayed critical conveyancing processes.

Kelly Stevens, Conveyancer at Cameron Legal shared that:

“One of the biggest problems for us with moving over was compiling contracts. Their service was offering searches – but no contract compiling, so that created a lot more work for me and my team. With InfoTrack, it was just so simple. We would enter the title reference, hit go, and all the searches, certificates, and dealings related to that title would automatically populate, in the correct order. So, it saved us so much time.”

In contrast, Kelly shares that the new system required extensive manual effort. “Electronic contracts don’t auto-populate the information. I had to pay for the eCOS, but then had to still manually enter the information myself. I also couldn’t save to the platform because if I did, the information would disappear when I went to pull it up again or print it. As a workaround, I had to save it on my desktop and upload it via Word. I couldn’t do it through the platform. The platform is really lacking.”

Loss of profitability

The diminished integration functionality meant Cameron Legal had to transition to manual file imports between systems, replacing the automated workflows they once relied upon. “The searches didn’t come in the correct order, so I had to manually move them around, and they had generic names like ‘dealing’, so it didn’t identify what the document was, which was fiddly and time consuming.”

These inefficiencies were exacerbated on more complex matters.

“On a more complex matter, there were about 10 dealings on each title search, and they all came through in an absolute shamble. I had to print out the title searches and try and work out what I was moving on their platform. In the end, I gave up and had to do it through Adobe Acrobat. It took me three hours – and I missed a few dealings in the process. The same process in InfoTrack takes 5 minutes.”

“We found conveyancing had become unprofitable, largely due to the extended time spent compiling contracts. When we raised this, they simply said they couldn’t make the changes we needed. That was the turning point for me in realising the need for InfoTrack.”

Limited support

Cameron Legal faced significant challenges with their new tech provider’s customer support. Delayed responses, limited communication, and insufficient technical guidance left integration issues unresolved for extended periods, adding strain to operations.

“I was also given wrong information,” Kelly explained, adding, “With InfoTrack, that just never happened. There was always someone available, and they were always able to assist me.”

Kelly expressed further frustration with the lack of transparency during the transition. “They said that lots of people had made a smooth transition, and there were no issues, but we didn’t have that experience. They also promised that the process we had before would be the same, and there’d be no interruption, and it was the complete opposite. We lost a lot of time.”

The InfoTrack advantage

In the last few months, Cameron Legal was strongly reminded of the unmatched value InfoTrack offers. The urgent decision to return to InfoTrack was necessary to re-establish profitability, workflow efficiencies, and reverse operational disruptions with the support and innovation InfoTrack consistently delivers.

Kelly surmised why Cameron Legal returned to InfoTrack.
“There’s support. InfoTrack is a conveyancer’s best friend – there to help get the job done properly.”

Conveyancing automation

Profitable workflow efficiency

Unwavering support for our clients

Scalable, future-proof technology

Why Cameron Legal returned

Re-partnering with InfoTrack restored their operational efficiency and provided the consistent reliability of a dedicated technology partner. Kelly shared, “InfoTrack’s a better service. It’s time efficient and reliable.”

With InfoTrack’s innovative, scalable solutions, Cameron Legal regained the tools to optimise workflows, reduce manual effort, and enhance client service. The return also positioned them to future-proof their operations with technology that evolves alongside industry demands.

Cameron Legal’s journey underscores InfoTrack’s unwavering commitment to being more than just a technology provider – we are a trusted localised partner that empowers firms to navigate challenges, maintain excellence, and drive long-term success in an ever-changing industry.