Wishing you and your loved ones a safe and relaxing holiday season. The InfoTrack team will be taking a break from 5pm AEDT Friday 19 December, returning 8.30am Monday 5 January 2026. A few members of our HelpDesk will be available to provide you with assistance if you need by calling 1800 738 524. We appreciate your patience during this time. Happy holidays!

Verification of Identity Checklist

Verification
of Identity
Checklist

What is required for Verification of Identity (VOI)?

To verify your client’s identity, your client will need to provide you with original, up-to-date documents in one of the below categories:

Australian citizens or residents

Australian Passport or foreign passport or Australian Evidence of Immigration Status ImmiCard or Australian Migration Status ImmiCard
plus Australian drivers’ licence or Photo Card
plus change of name or marriage certificate if necessary  

Australian Passport or foreign passport or Australian Evidence of Immigration Status ImmiCard or Australian Migration Status ImmiCard
plus full birth certificate or citizenship certificate or descent certificate
plus Medicare or Centrelink or Department of Veterans’ Affairs card
plus change of name or marriage certificate if necessary 

Australian driver’s licence or photo card
plus full birth certificate or citizenship certificate or descent certificate.
plus Medicare or Centrelink or Department of Veterans’ Affairs card.
plus change of name or marriage certificate if necessary.  

Australian Passport or foreign passport or Australian Evidence of Immigration Status ImmiCard or Australian Migration Status ImmiCard
plus another form of government issued photographic identity Document
plus change of name or marriage certificate if necessary 

Identifier declaration
plus full birth certificate or citizenship certificate or descent certificate.
plus Medicare or Centrelink or Department of Veterans’ Affairs card.
plus change of name or marriage certificate if necessary.

Identifier declaration by a Person specified in Verification of Identity Standard paragraph 4.4(e)*
plus Medicare or Centrelink or Department of Veterans’ Affairs card.
plus change of name or marriage certificate if necessary.
*Note: Refer to ARNECC Model Participation Rules Version 3, page 47. 

To verify your client’s identity, your client will need to provide you with original, up-to-date documents in one of the below categories:

Non-Australian citizens or residents

Foreign passport
plus another form of government issued photographic identity Document.
plus change of name or marriage certificate if necessary. 

Foreign passport
plus full birth certificate,
plus another form of government issued identity Document,
plus change of name or marriage certificate  if necessary.

Protect your firm. Use InfoTrackID to verify your client’s identity