The holiday season doesn’t stop for looming deadlines – in fact, it can add even greater pressure on them. Clearing the back log before December 24, can be the difference between progressing a client’s service order or delaying well into the New Year. It’s easy to feel overwhelmed when your first-class service is affected by tedious (yet crucial) tasks. But what if technology holds the answer?
The way of working has universally shifted since the start of the COVID pandemic. Tasks such as verification of identity (VOI), traditionally weighed down by paperwork and in-person meetings, can now easily be achieved via a mobile phone or computer with an internet connection. If verifying your customers during this period is leaving you time-poor, or is simply not an option after the 24th December, here are two tech-powered solutions to help streamline your VOI service, and help you win customer satisfaction.
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Leverage the power of agents
In your firm, time means everything. Imagine a scenario where your firm received 100 identity verification orders within the month of December. Each order means business, but that business comes at a high cost for time when face-to-face verification is your firm’s policy. Public holidays effectively reduce working days, putting greater strain on your available time. So how can you achieve compliance while ensuring maximum revenue potential with the limited hours you have? Agent-based verification is your answer.
Through PharmacyID, a seamless agent-based identity verification solution available through InfoTrackID, the holiday period becomes less challenging. The platform provides you the opportunity to tick the box for face-to-face compliance without your client needing to come to you. A network of over 2500 registered pharmacies, including popular chain Chemist Warehouse, is at your service providing an effortless, in-person document verification service while saving you cost in the process. By leveraging the PharmacyID national network of agents, you can tackle your most important matters before Christmas and keep your firm operating into the New Year while competitors leave the Out of Office sign on.
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Add a personal touch even while remote
Does your business pride itself on personal touches? Remote verification may offer just what you and your Principles expect. The pandemic has made virtual meetings acceptable in nearly all areas of life. Instead of arranging an in-office identity verification – requiring client travel time and your own administrative time, reach your firm as well as ARNECC’s compliance policies with video verification from InfoTrackID.
But how does a remote service add personal touch? By offering your clients the opportunity to verify their identity in their own time, you demonstrate your personable nature. They can travel, spend time with family, and keep to their plans whilst still moving their matter forward with you.
Powered by InfoTrack, the award-winning platform provides options for both live and pre-recorded video messages, backed by state-of-the-art secure technology. With the InfoTrackID virtual service, you can continue delivering a tailored service while reducing the cost of time for yourself and clients effortlessly.
The holiday period and its effect on business may never change, but how you operate and maximise your precious time certainly can. Get started with InfoTrack’s cloud-based products today and watch your time become even more valuable.
