At MLC Lawyers, our focus has always been simple: deliver a premium client experience. We’re a boutique firm, yet we’ve grown into an award-winning business recognised nationally for excellence. The reason is not because we’re the biggest, but because we’ve been willing to embrace innovation and think differently about how we practise and serve our customers.

For me, technology has never been about replacing lawyers. It’s about enabling us to do what we do best, support our clients with confidence, anticipate risks, and create an experience that feels seamless from beginning to end with outstanding results.

Removing friction for clients

Many of my clients, I no longer meet face-to-face. That’s the reality of practice today. Clients are busy, they’re mobile, and they expect things to move quickly. They don’t want to deal with archaic processes or delays.

That’s why tools like InfoTrack have become so important. Verification of Identity, digital workflows, integrated searches, these all strip away friction and make the transaction easier for the client.

I run matters across two offices and also from home. Without technology like InfoTrack, that would be impossible. Instead, I can deliver exactly what clients expect: an efficient process that respects their time.

And the reality is, most clients are happy to engage this way. For those who prefer it, I’ll still meet face-to-face, but for the majority, it’s about convenience.

Combining technology with human connection

Technology allows me to create efficiency, but it’s the human interaction and connection that create trust. Law is, and always will be, a people business.

When I onboard clients, I want them to feel reassured. Using trusted providers like InfoTrack helps me deliver that. If they Google InfoTrack, they see credibility. That gives them confidence.

At the same time, I’m always clear: if clients want to pick up the phone, if they want to meet in person, I’m here. Technology gives us flexibility, but the relationship is still central. It’s about showing clients they have options and support at every step.

Staying proactive, not reactive

One of the things that surprised me when I started in law was how reactive many firms were. My approach has always been the opposite, to anticipate risks and get ahead of them.

Technology allows me to do that. With InfoTrack, I can order searches, flag potential issues, and receive notifications that keep everything moving. If you’re chasing documents, you’re already behind. Technology helps me stay ahead.

This proactive approach doesn’t just reduce stress for clients. It strengthens relationships with other stakeholders too. Agents and brokers know that if they refer work to us, we’ll be on top of it. That reliability is a big reason we continue to receive referral business.

Growing through innovation

Efficiency is not about cutting corners. It’s about creating the capacity to grow without losing quality.

Early in my career, I remember driving to council offices to order certificates myself. That might save $50, but it cost hours of time. Today, with InfoTrack, those tasks are automated, integrated, and delivered back to me without delay.

That shift has been critical to scaling our firm. If you’re only handling one or two matters a week, maybe you can get by with manual processes. But when you’re growing, that’s not sustainable. Integration is what gives you the edge.

By embracing digital tools, MLC Lawyers has been able to punch above our weight, competing with much larger firms, while maintaining the personal service of a boutique. That’s how we’ve won local, regional and national awards for business excellence.

Building long-term relationships

We don’t compete on price. We compete on service and outcome, and on how consistently we deliver that service and outcome.

That long-term, customer centric, mindset is what keeps clients coming back and recommending us to others. Technology is what allows us to deliver that consistency and service level, even as we grow.

I want every client to walk away feeling that they’ve been supported, that we’ve taken away some of the stress and uncertainty, and that they’d happily recommend us. When clients feel that way, everybody wins.

Why InfoTrack?

I’ve been an advocate for InfoTrack from the beginning. I love what InfoTrack does. The technology has helped us in every aspect of property transactions. Without it, I couldn’t work the way I do.

For me, the relationship with InfoTrack is more than just about software. It’s a partnership. InfoTrack provides the tools that strengthen our practice, and in return, I share feedback that helps refine and improve those tools. That feedback loop benefits both sides, and ultimately, it benefits the profession.

The future of practice

I know some practitioners still hesitate when it comes to adopting new technology. My view is simple: don’t wait.

If you’re not adopting technology, you’re not competing on a level playing field. Every time I’ve taken a leap of faith with legal tech, it’s paid off.

Technology won’t replace us as lawyers. But it does allow us to practise at a higher level, with more time, less stress, and greater confidence in the service we provide. That’s good for clients, good for business, and good for the future of our profession.

Takeaway for my peers: Technology isn’t about losing the human element; it’s about amplifying it. By removing friction, anticipating risks, and enabling consistency, tools like InfoTrack give firms the freedom to focus on what matters most: building relationships, delivering value, and supporting clients through one of life’s most significant transactions.

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