Your time is valuable, and in the legal industry, it's billable. Reducing the amount of time you spend on administration is not simply a measure to get more hours out of the day; it’s a measure that can drastically save and make you money.
We spoke to Joy Jadeja, Solicitor at Westside Legal about how they outsource one time-consuming, but critical element of their workload, so they can focus on building deeper client relationships and growing their business.
What has been your biggest learning for 2021?
COVID-19 and the various stay at home orders caused some real and tangible difficulties for us in terms of conducting matters. Our biggest learning throughout 2021 was how to maintain a strong working relationship with our clients, balance our own lives, and ensure our professionalism shone through. The world changed, and the way in which we work changed too. Adjusting to the change was the biggest learning for us in 2021.
What made you seek administration solutions at your firm?
As a result of the NSW electronic conveyancing changes in 2021, we further explored the support services available which could help reduce our administrative workload, whilst maintaining the professionalism of work which we pride ourselves in, and which is integral in our industry. Part of this is showing the client they are getting value for money and personable service from a dedicated team.
For us, this included utilising the services offered by SettleIT. One practice we have recently discovered, and started implementing in all of our matters, is the use of electronic Verification of Identity (VOI), offered as a complimentary service through SettleIT. InfoTrackID is easy, fast and has added measures of security through ID certification by a pharmacy for any concerns the electronic certifier has.
When did you start using SettleIT and why?
We have been using SettleIT since the conveyancing process moved to electronic settlements in NSW. SettleIT was recommended to us by a colleague who raved about the ease in which matters could be conducted, and the support for practitioners in this new world. We've never looked back!
How has using SettleIT benefited your firm?
SettleIT provides an easy, stress-free alternative to subscribing to an ELNO. The best thing about SettleIT is that we have access to a ELNO source account that does not require use of our firm's own trust account. We also love that there are real people who support the firm in each SettleIT matter, from answering questions to running their eyes over paperwork. As a busy practice, having support services that are not only great at what they do, but fast, accurate and professional is extremely important to us and SettleIT ticks all those boxes.
At the crux of it is, SettleIT has make my day easier! With the burden on solicitors becoming more and more complicated, it's nice to have something in my day that's simple and easy.
While it might be daunting to relinquish control of the day-to-day administration of your workload, the benefits of time, money and focus will soon prevail, and benefit your firm. SettleIT is just one of many solutions powered by InfoTrack, which can streamline your professional processes in the legal, conveyancing, real estate and financial services industry. If you are interested in exploring your options with InfoTrack or SettleIT further, get started with InfoTrack today
