Build great client relationships with the support of technology

Due to the impact of COVID-19, many client-facing industries such as conveyancing, have had to change tune and replace what were once face-to-face interactions with online alternatives. Initially, it may have felt unnatural for both clients and practitioners to rely so heavily on technology to connect, but as we have adapted to our new normal, nation-wide, we are flourishing.

Now, as we emerge from lockdowns and restrictions, and we have fundamentally shifted in the way we work, it will be a case of taking the best of both worlds: Re-establishing face-to-face client contact while embracing all the conveniences that technology has offered us.

We recently spoke to SettleIT client, Roneel Kamiya, Principal Solicitor from Kamiya Legal about how he has managed his client relationships throughout 2021 and what he is looking forward to in 2022.

Kamiya Legal is a boutique firm in the heart of North Strathfield, New South Wales. They cover areas of practice including civil litigations, Wills and estate practices, personal injury matters, family law, elder law and insurance and superannuation matters.

What challenges has your firm faced over the last 12 months?

“Like so many other small to medium size firms, COVID-19 has had a significant impact on our business. We have faced issues with staffing, client face-to-face contact, a temporary decline in business, and the technical and logistical issues that have come with working from home, such as internet connectivity. Today, we provide a wide range of legal services and we classify ourselves as mobile lawyers for clients who have difficulty coming to the office.”

How is your business transitioning as Australia eases COVID-19 restrictions?

“We are starting to see a steady increase in business as we emerge from this year. It’s a major benefit to now be able to meet face-to-face with clients, as this has always been a key element in our business to build great, trustworthy relationships.”

When using technology to support your matters, what do you value the most?

“The tech support offered by SettleIT is very efficient. The team are great to work with, are incredibly helpful and they go above and beyond to ensure our matter is resolved. Thank you for being my business partner, when need I it the most. Together, we both achieve our clients’ goals.”

The benefits that that come from face-to-face interactions are significant, and in a client-facing industry such as conveyancing, technology can only offer so much. SettleIT’s state-of-the-art technology solution prioritises you as the relationship-holder, while we manage the administration. You are advised of every step along the way, so you can effectively communicate the progress of your client’s matter and maintain a great service.

If you’re keen to re-ignite your face-to-face business, without having to worry about losing desk-time, contact the SettleIT team today about managing your settlement and lodgment administration.