How great service creates value for our clients
29 May 2019
We understand that for you, it’s all about having the fastest, simplest service deliveries, so that you can focus on your clients, while we focus on you. That’s why we offer a variety of ways to work with our award winning team of support professionals. We know we’re great, because you tell us we are, and the investment you make in working with my team, is an investment to the continued success of your business.
Top 3 ways our dedication to premium service standards are providing value for our clients
1. When you request a call back from our helpdesk team, you'll hear from us in about 5 minutes. This means that while we don't want to keep you on hold, we don't want to keep you waiting either.
2. When you call us, we'll answer in about 35 seconds. This ensures we can resolve your concerns or issues at the moment they are most critical to you.
3. Over 85% of the time, the first person you speak to, will resolve your query. We constantly train our teams to ensure that the first contact you have with us is from a skilled professional.