In a time of rapid transformation, it’s easy to focus on the tools, platforms, integrations, and automations. But legal technology doesn’t exist in a vacuum. It exists to serve people. And the most forward-thinking firms know that progress doesn’t come instead of humanity, it comes because of it.
In this edition, we delve into what it truly means to prioritise people in a tech-enabled legal world. From Kamala Harris’ powerful message at AREC to building people-centred law firms, and helping your clients through complex changes like Queensland’s seller disclosure reforms, each post reveals a simple truth: empathy, connection, and human insight are not soft skills. They’re strategic ones.
At AREC 2025, Kamala Harris redefined leadership with candour, courage and heart. In a wide-ranging conversation, she unpacked power, negotiation, AI ethics, and housing as dignity, urging professionals to lead with integrity, see the human behind the transaction, and build a future grounded in truth, not performance.
Queensland’s new seller disclosure regime is a major shift in property law, but also a moment to show up for clients with clarity and compassion. Here’s how you can guide buyers and sellers through their obligations with confidence, care, and the right tools at hand.
Starting a law firm is no small feat, but for Jacob Fernance of That Law Firm, it was a chance to reimagine legal practice from the ground up. We explore how people-first values, genuine communication, and bold branding can create a firm that’s as human as it is innovative.
Our Global CTO Nadene Serman is shaping legal tech with empathy, integrity, and a bold vision. From cybersecurity to AI, her leadership proves that real innovation isn’t just technical, it’s human, grounded in lived experience, and driven by purpose.
Neil Jeans, Partner–Risk Consulting, Grant Thornton
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