Top 3 ways our dedication to premium service standards are providing value for our clients
1. When you request a call back from our helpdesk team, you’ll hear from us in about 5 minutes. This means that while we don’t want to keep you on hold, we don’t want to keep you waiting either.
2. When you call us, we’ll answer in about 35 seconds. This ensures we can resolve your concerns or issues at the moment they are most critical to you.
3. Over 85% of the time, the first person you speak to, will resolve your query. We constantly train our teams to ensure that the first contact you have with us is from a skilled professional.
