How to improve client experience 


Tuesday 19 March 2019  |  1pm - 2pm AEDT  |  1 CPD


About the event

The key to improving the client experience is to start with the client in mind. This webinar will focus on mapping the client journey, noting pain points, using empathy and developing the tools and processes that develop trust, improve client communication and reduce stress. 
Join Garth Brown as he discusses the importance of developing a pleasant client experience and how you can reduce client stress and pain points through InfoTracks suite of products. 

 Presented by Garth Brown

With over 20 years experience in the legal space and Principal of Brown & Brown Conveyancers, Garth Brown is a legal practice expert, industry thought leader, webinar presenter, accountant, author, trainer & industry adviser. Garth is also a fellow AICNSW & 2015 NSW Conveyancer of the Year.


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Essential details

Who will you be learning from?

Garth Brown, B. Bus JP FAICNSW


Is this event online?

Yes, this event is an online webinar. Tune in from your office desk, at home or on-the-go.

Who is this event for?

Legal and conveyancing professionals.

Professional learning

If you are in the legal industry you can claim 1 CPD unit for this seminar under practice management and business skills.

* Practitioners residing in WA will have to submit an application for CPD approval to the Legal Practice Board of Western Australia at a fee of $60*