"Reducing your customer defection rate by 5% can increase your profitability by 25 to 125%."



Nominations are now open for the 2017 InfoTrack Client Centricity Awards. There are 4 award categories open for nomination. You do not have to nominate the firm under all 4 categories, you can nominate them for just one category or as many as you’d like. Simply fill out the categories that you wish to nominate under and leave the others blank.


Key dates

  • Submissions open - 16 May
  • Submissions close - 14 July
  • Judging - 17-27 July
  • Finalists announced - 28 July
  • Awards night - 24 August
  • Winner announced - 24 August

The 2016 Client Centricity Awards Night

Your Details

Information about the firm

Category: Client service and delivery

Describe how your firm has gone above and beyond for clients, whereby exceeding client expectations. Examples could be tailored billing or spending non billable time with their client.

Category: Use of technology

Technology systems your firm uses to give your client a better overall service such as electronic surveys for customer feedback, Facebook or blogs for advertising and informative communication. How has technology you’ve introduced alleviated customer pain points and enhanced the customer experience.

Category: Cost management

Is your firm transparent in pricing by giving a standard flat fee? Or is the pricing structure designed around hourly rates or retainers? How does the pricing structure work to benefit your business as well as your clients?

Category: Employee engagement and morale

What are some of the ways your firm creates an employee engagement culture? Examples are a strong vision, staff surveys, team environment, employee development, reward and recognition programs.