"81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition."

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Client Centricity

InfoTrack feels strongly and passionately about launching these awards for the industry. We pride ourselves on not only talking the talk but walking the walk. Throughout the core of our business we include the client at every angle. We have a comprehensive client experience program run by an experienced customer experience manager whose responsibility it is to guarantee a flawless journey for every client we touch with our products and services. Some of these initiatives include the below:

  • we send out regular rapid surveys, asking “overall, how satisfied are you with the most recent contact you experienced with our Customer Support Team?" The results are analysed, presented to the company and actioned.
  • clients receive “Humble Pie” if there has been a human error, where we promise it won’t happen again.
  • employee engagement surveys – the more satisfied the staff the better service clients the clients receive

At InfoTrack we understand that a positive customer experience is important and key to any business’ success.

We take meticulous care with each and every interaction we have with our customers and make no exception.

We take meticulous care with each and every interaction we have with our customers and make no exception.

Customer service is not a department, it is everyone’s job. After all, our customers are our biggest asset.

Customer service is not a department, it is everyone’s job. After all, our customers are our biggest asset.