"Employee engagement has a direct, positive effect on customer satisfaction. Companies who take initiatives to increase the engagement of their staff are simultaneously taking steps to increase customer satisfaction."

Foresee

Winners 

Client service and delivery

 

LegalVision, the online law firm, has taken top honours in the client service and delivery category for supporting Australian SMEs and start-ups by offering a wide range of free legal documents and fast, fixed fee access to legal services online as well as partnering with non-legal businesses to provide a complete suite of business support to clients. In addition, each LegalVision client is supported with a dedicated Client Care member so the firm’s lawyers can concentrate on delivering high quality legal work efficiently while enquiries and admin are handled effectively by the Client Care team. 

 

Use of technology

 

Kreisson, the construction, engineering and property law firm has taken the Use of Technology category for its bold jump into the world of eConveyancing and being the first firm in Australia to offer clients a complete end-to-end electronic settlement and exchange service. In addition, Kreisson uses a range of innovative techniques such as data visualisation, podcasts, eBooks and videos to help improve clients’ legal education and to explain their individual issues and cases.

 

Cost management

 

Bytherules Conveyancing Pty Ltd won the Cost Management category for its online quote system that provides an automated flat price to prospective clients without any human intervention that includes professional fees, searches and disbursements. The company is so confident in this innovation, and their conveyancing services and expertise, that it offers all services at a fixed price.

 

Employee engagement

 

Meridian Lawyers took out the Employee engagement category for creating a highly positive and engaged workplace culture by actively promoting equal opportunity and employee health and wellbeing. The company offers a range of excellent initiatives including family friendly policies, wellbeing programs, recognition programs and interesting and challenging work. Meridian places all the credit for its success on its people and has designed strong attraction and retention strategies to engage the best practitioners that fit its culture.

Finalists

Client service and delivery

Madison Marcus

LegalVision

Bytherules Conveyancing Pty Ltd

Meridian Lawyers

 

Use of technology

Kreisson

LegalVision

Bytherules Conveyancing Pty Ltd

ContactsLaw

 

Cost management

LegalVision

Bytherules Conveyancing Pty Ltd

Legal AU Pty Ltd

Meridian Lawyers

Madison

 

Employee engagement

Bytherules Conveyancing Pty Ltd

Swaab Attorneys

Meridian Lawyers

Carter Ferguson Solicitors

Madison Marcus Law Firm

Categories

Nominations were judged on the following four categories:

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Client service and delivery
Has the nominee gone above and beyond for their client, whereby they exceeded their client’s expectations to deliver superior service?

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Use of technology
What technology or applications have been incorporated in a way that enhances the client’s experience and promotes innovation? Has the technology that the nominee has introduced alleviated customer pain points and enhanced the customer experience?

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Cost management
Has the nominee been transparent in pricing by giving a standard flat fee? Or is their pricing structure designed around hourly rates or retainers? Does their pricing structure work to benefit their business as well as their clients?

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Employee engagement and morale
Has the nominee improved staff engagement? Are there examples of a strong vision, staff surveys, team environment, employee development, reward or recognition program? Lastly, how much has the culture contributed to the overall client satisfaction?

Each category winner will receive:

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Media exposure
A dedicated and experienced PR Agency will be working alongside us during the lead up to the Awards Ceremony to write and publish media releases that will elicit media interest, and promote your firm if shortlisted or as a winner.

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Exposure on our website and social media
As a category winner, your firm will benefit from our active social media program with dedicated resources to ensure extensive social media exposure. You will also be featured in a case study on the InfoTrack website.

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An engraved crystal trophy
All winners will receive an engraved crystal InfoTrack Client Centricity Awards Category Winner trophy.

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Right to use an InfoTrack Client Centricity Awards Winner logo
Right to use InfoTrack’s Client Centricity Awards Winner’s logo on all your collateral.