The InfoTrack Client Centricity Awards 2017 recognise excellence in client services and customer experience in the legal and accounting industries. We believe client centricity is vital to the success of any business and live by the motto that a business is not great until their clients say they are.
A business focused on client centricity isn’t one that simply offers good service. It’s so much more than that. It’s about every corner of your business living and breathing the customer and their needs. It’s about ensuring each and every client feels like they are the only individual in your sights because at every stage of the journey you are putting them first and at the core of your business decisions.
If your business is creating products, processes and policies and a culture that supports your clients with a superior experience, then you’ll appreciate how critical client centricity is to profitability and growth.
There are four separate categories open for nomination, to nominate please go here.
We care about the clients we work for. It says so on our wall.
"By 2020, customer experience will overtake price and product as the key brand differentiator."