New Care Package to support lenders with verifying your customers during COVID-19

Keep your consumer loans and refinancing transactions moving forward, and undertake your customer verification requirements remotely - in minutes. 

In these unprecedented times, Australians and Australian businesses are now facing new challenges and disruption in this remote environment with social distancing and self-isolation 

ARNECC’s 20 March update to the Verification of Identity (VOI) standards to cater for remote working during COVID-19, now enables lenders to use video technology as part of their VOI process. This means, in lieu of face-to-face meetings with customers, you can confidently verify your customers’ identity remotely using WebVOI.

To assist you with transitioning your regular business processes, InfoTrack Australia has introduced a COVID-19 Care Package for banking and finance professionals.  

This package has been designed to support members of the banking and financial services industry with gaining immediate access to a cloud-based, online verification of identity service that covers all of the required steps already built in - replicating a verification process between you and your customer. 

To remove the financial consideration of using this solution and to enable business continuityInfoTrack is offering this solution complimentary to eligible finance and banking professionals. 

The Care Package explained

The Care Package gives you peace of mind without stalling your customer’s finance needs, not putting your health or your customer’s health at risk and eliminating the need to share copies of important identity documents via email, including passports and driver licenses.

Remote Verification of Identity 

The Solution: WebVOI

What's on offer? Complimentary, unlimited usage of WebVOI to conduct as many customer verifications as needed until June 30, 2020.


New and existing clients of InfoTrack who work in the banking and finance industry and who have not previously used WebVOI are eligible for this care package.

Or lending institutions that require a white labelled VOI solution.

How does WebVOI work?

How does WebVOI work?

Step 1: Start a verification of identity - invite your customer to participate online

Step 2: Your customer securely shares their identity documents via WebVOI

Step 3: WebVOI automatically extracts text from identity documents and auto-populates the data to check against Australian Government records  using Document Verifiation Service (DVS) and performs facial recognition detection of photos.

Step 4 : A customer VOI report is provided back to you with a Pass or Fail.

Want another layer of checking?

You can also use InfoTrack’s remote video verification feature. The newest WebVOI feature allows your customers to video themselves speaking a randomly generated code. It serves as an extra layer of verification increasing your confidence that your customers really are who they say they are.

Request access to Care Package today

T&Cs: InfoTrack Care Package for banking and finance professionals is available until Jun 30, 2020 unless withdrawn earlier. Offer is available to new clients and existing clients of InfoTrack who work in the banking and finance industry who have not previously used WebVOI (excludes Clients of InfoTrack resellers). Fair use applies and InfoTrack’s discretion in all matters is final. WebVOI transactions will be charged at a standard fee of $9.90 (inc. GST) after June 30, 2020. No subscription, Pay per use.